Returns and exchanges

EXCHANGE
Although we do not offer direct exchanges, it is possible to return the goods according to the procedure below and create a new order. Of course, we understand that it may not be easy to have additional funds tied up, so you can add a note "Exchange for order XY" in the new order so that we can reserve the goods for you. This way you can just pay the new order when the money arrives back to your account.

RETURN
If you wish to return the product, kindly follow the directions below. We shall send you the refund within 14 days from receiving your return.

• The option to exchange or return goods applies to the buyers residing in the EU only.
  Goods cannot be returned from outside of the EU.
  
• All returns and exchanges must happen within 14 days from the day when you received your purchase.
• The shipping back to peerko is paid by the customer.
• The returned goods must be in their original state, with no signs of wear or damage. It has to be packed as delivered, i.e. with all its parts, safety paper inserts, laced and properly wrapped. If the shoes arrive with signs of wear or damaged, the return might be declined or part of the products´ value deducted from the money to be returned.
• Please wrap the parcel securely.

Kindly select how you would like to return the order:

Get return label by GLS

If you select the option for a return label, we will send you the e-mail with instructions. The shipping cost (same as your order's shipping fee) will be deducted from your refund. You will be able to drop off the parcel in your nearest GLS spot.

Arrange the return shipment on your own

If you prefer to arrange the return shipment on your own, we will ask you to kindly send the shipment to our warehouse adress.