Terms and Conditions

Terms and Conditions

of the peerko.cz e-shop for customers from the EU

Seller: peerko s.r.o.

Registered office: Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava, the Czech Republic

Company ID: 08782105

VAT ID: CZ08782105

File ref. C 80820, maintained at the Regional Court in Ostrava

1. INTRODUCTORY PROVISIONS

1.1. These Terms and Conditions (hereinafter "Terms and Conditions") of peerko s.r.o., registered office: Zámostní 1155/27, 710 00 Ostrava, Company ID: 08782105, VAT ID: CZ08782105, file ref. C 80820 maintained at the Regional Court in Ostrava (hereinafter "Seller"), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, as amended (hereinafter "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter "Purchase Contract") concluded between the Seller and another natural person (hereinafter "Buyer") through the Seller's online store. The online store is operated by the Seller on the website located at www.peerko.cz and www.peerko.eu (hereinafter "Website"), through the website interface (hereinafter "Store Web Interface").

1.2. The Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting in the course of their business or independent professional activity when placing an order. If such a person places an order, the Seller reserves the right to cancel the order or to apply separate business terms.

1.3. Provisions deviating from the Terms and Conditions may be agreed upon in the Purchase Contract. Deviating provisions in the Purchase Contract take precedence over the Terms and Conditions.

1.4. The provisions of the Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in English. The Purchase Contract shall be concluded in English.

1.5. The Seller may amend or supplement the Terms and Conditions. This provision does not affect rights and obligations arising during the validity of the previous version of the Terms and Conditions.

2. CUSTOMER ACCOUNT

2.1. Upon registration on the Website, the Buyer may access their user interface. From their user interface, the Buyer may place orders for goods (hereinafter "Customer Account"). The Buyer may also place orders without registration directly through the Store Web Interface.

2.2. When registering on the Website and when placing orders, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information in the Customer Account whenever it changes. Information provided by the Buyer in the Customer Account and when placing orders is considered correct by the Seller.

2.3. Access to the Customer Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their Customer Account.

2.4. The Buyer is not authorised to allow third parties to use the Customer Account.

2.5. The Seller may cancel the Customer Account, in particular if the Buyer has not used their Customer Account for more than 1 year, or if the Buyer breaches their obligations under the Purchase Contract (including the Terms and Conditions).

2.6. The Buyer acknowledges that the Customer Account may not be available continuously, in particular with regard to the necessary maintenance of the Seller's hardware and software, or the necessary maintenance of third-party hardware and software.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All product listings in the Store Web Interface are for informational purposes only and the Seller is not obliged to conclude a Purchase Contract in respect of such goods. Section 1732(2) of the Civil Code shall not apply.

3.2. The Store Web Interface contains information about the goods, including the prices of individual items and the costs of returning goods that, by their nature, cannot be returned by standard postal means. Prices are stated inclusive of value added tax and all related charges. Prices remain valid for as long as they are displayed in the Store Web Interface. This provision does not limit the Seller's ability to conclude a Purchase Contract on individually negotiated terms.

3.3. To place an order, the Buyer completes the order form in the Store Web Interface. The order form contains in particular information about:
3.3.1. the ordered goods (the Buyer "adds" the ordered goods to the electronic shopping cart of the Store Web Interface),
3.3.2. the method of payment for the goods, details of the required delivery method, and
3.3.3. information about delivery costs (collectively referred to as the "Order") with the exception of the situation stated in Article 3.5.

3.4. If a price is stated that is clearly a typographical or numerical error, such price is not binding and no Purchase Contract is concluded.

3.5. The shipping cost is displayed in the shopping cart prior to completing the order. In the case of an oversized order or delivery to certain destinations, the shipping cost cannot be calculated automatically. In such cases, the shipping fee will be individually quoted and the price offer will be sent to the Buyer at the email address provided during the order. The order will be processed only after the Buyer has confirmed the individually quoted shipping cost by paying for the order.

3.6. Before submitting the Order to the Seller, the Buyer is able to review and modify the data entered in the Order, including the ability to identify and correct errors made during data entry. The Buyer submits the Order to the Seller by clicking on the button for order confirmation. Information provided in the Order is considered correct by the Seller. The Seller shall promptly confirm receipt of the Order to the Buyer by email, to the Buyer's email address provided in the Customer Account or in the Order (hereinafter "Buyer's Email Address").

3.7. The Buyer is responsible for the accuracy of the data they provide, particularly the correct delivery address and contact details such as email address and phone number. The delivery address cannot be a P.O. Box.

3.8. The Seller is always entitled, depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), to request additional confirmation of the Order from the Buyer (e.g. in writing or by telephone).

3.9. The contractual relationship between the Seller and the Buyer is established upon delivery of the Order acceptance, which is sent by the Seller to the Buyer by email to the Buyer's Email Address.

3.10. The Buyer agrees to the use of distance communication means when concluding the Purchase Contract. Costs incurred by the Buyer when using distance communication means in connection with concluding the Purchase Contract (internet connection costs, telephone call costs) are borne by the Buyer, and these costs do not differ from the standard rate.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The Buyer may pay the price of goods and any associated delivery costs to the Seller in the following ways: by non-cash transfer in EUR to the Seller's IBAN CZ04 2010 0000 0022 0174 0258, held at Fio banka, a.s., V Celnici 1028/10, 117 21 Praha 1, the Czech Republic (hereinafter "Seller's EUR Account"); by non-cash payment via the Comgate payment system.

4.2. In addition to the purchase price, the Buyer is obliged to pay the Seller the agreed packaging and delivery costs. Unless expressly stated otherwise, the purchase price for the purpose of these terms shall also include delivery costs.

4.3. The Seller does not require a deposit or any similar advance payment from the Buyer. This does not affect Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price in advance.

4.4. The purchase price is due within 5 days of the conclusion of the Purchase Contract.

4.5. In the case of non-cash bank transfer, the Buyer is obliged to include the payment reference (order number) provided by the Seller. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's account.

4.6. The Seller is entitled, in particular if the Buyer fails to provide additional confirmation of the Order (Article 3.8), to require full payment of the purchase price before dispatching the goods to the Buyer. Section 2119(1) of the Civil Code shall not apply.

4.7. Where customary in commercial practice or required by generally binding legal regulations, the Seller shall issue the Buyer with a tax document (invoice) for payments made under the Purchase Contract. The Seller is a VAT payer. The Seller shall issue the tax document (invoice) to the Buyer after the price of the goods has been paid and shall send it in electronic form to the Buyer's Email Address.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a Purchase Contract for the supply of goods customised to the Buyer's specifications or for their personal needs, for the supply of goods subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery, from a Purchase Contract for the supply of goods in sealed packaging that the consumer has removed from the packaging and which cannot be returned for hygiene reasons, and from a Purchase Contract for the supply of audio or video recordings or computer software if the original packaging has been broken. For hygiene reasons, opened socks may also not be returned; for this reason, socks are packaged in packaging that cannot be removed without breaking it.

5.2. Unless the case falls under Article 5.1 of the Terms and Conditions or another case where withdrawal from the Purchase Contract is not possible, the Buyer has the right, pursuant to Section 1829(1) of the Civil Code, to withdraw from the Purchase Contract within fourteen (14) days of receipt of the goods; where the Purchase Contract covers several types of goods or delivery in several parts, this period runs from the date of receipt of the last delivery. Notice of withdrawal must be sent to the Seller within the period stated in the preceding sentence. To withdraw from the Purchase Contract, the Buyer may use the sample form provided by the Seller, available on the website www.peerko.eu. The Buyer may send the notice of withdrawal to, among other places, the Seller's premises address or the Seller's email address eshop@peerko.eu.

5.3. In the event of withdrawal from the Purchase Contract under Article 5.2 of the Terms and Conditions, the Purchase Contract is cancelled from the outset. The goods must be returned by the Buyer to the Seller within fourteen (14) days of delivery of the notice of withdrawal to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer bears the costs of returning the goods to the Seller, even in cases where the goods cannot be returned by standard postal means due to their nature.

5.4. In the event of withdrawal from the Purchase Contract under Article 5.2 of the Terms and Conditions, the Seller shall refund the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal. The Seller shall refund the funds using the same means of payment used by the Buyer for the initial transaction. The Seller is also entitled to refund the consideration provided by the Buyer upon return of the goods or in another manner, provided the Buyer agrees and no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to refund the received funds before the Buyer returns the goods or proves that the goods have been dispatched to the Seller.

5.5. The Seller is entitled to unilaterally set off any claim for compensation for damage caused to the goods by their deterioration, contamination, or use against the Buyer's claim for a refund of the purchase price.

5.6. If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded with a resolutory condition that if the Buyer withdraws from the Purchase Contract, the gift agreement in respect of such gift becomes void and the Buyer is obliged to return the gift to the Seller together with the goods.

5.7. If the Buyer chose a delivery method other than the cheapest delivery option offered by the Seller, the Seller shall refund the delivery costs only up to the amount corresponding to the cheapest delivery option offered. If the Buyer retains part of the goods, only the amount for the returned goods will be refunded.

5.8. Returned goods must not be sent cash on delivery; in such cases, the goods will not be accepted by the Seller.

5.9. The Seller may withdraw from the Purchase Contract before dispatching the goods, e.g. due to stock being sold out or other reasons on the Seller's side. In such a case, the Seller shall promptly inform the Buyer and refund the paid amount to their account.

6. SHIPPING AND DELIVERY OF GOODS

6.1. If the method of transport is arranged at the Buyer's specific request, the Buyer bears the risk and any additional costs associated with that method of transport.

6.2. If the Seller is obliged under the Purchase Contract to deliver the goods to a location specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery.

6.3. If, due to reasons on the Buyer's side, the goods need to be delivered repeatedly or by a different method than stated in the Order, the Buyer is obliged to pay the costs associated with repeated delivery or with the alternative delivery method.

6.4. Upon receipt of goods from the carrier, the Buyer is obliged to check the integrity of the packaging and immediately report any defects to the carrier. If the packaging appears to have been tampered with, indicating unauthorised access to the shipment, the Buyer is not required to accept the shipment from the carrier.

6.5. Additional rights and obligations of the parties regarding the transport of goods may be governed by the Seller's special delivery terms, if issued.

6.6. The Seller shall dispatch the goods within 7 business days of payment being received for the order.

6.7. If the Buyer fails to collect paid goods, the Seller shall refund the order value less the postage paid.

6.8. If an order includes goods available for pre-order or goods with a specified future delivery date, the Buyer will be informed of the expected delivery date on the product page and during the checkout process before placing the order. By placing such an order, the Buyer expressly agrees to the extended delivery period. The entire order will be dispatched once all goods are available.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

7.2. The Seller warrants to the Buyer that the goods are free from defects upon receipt. In particular, the Seller warrants to the Buyer that at the time the Buyer receives the goods:
7.2.1. the goods have the properties agreed upon by the parties, and in the absence of such agreement, the properties described by the Seller or the manufacturer, or that the Buyer could reasonably expect given the nature of the goods and based on their advertising,
7.2.2. the goods are fit for the purpose stated by the Seller or for the purpose for which goods of that type are ordinarily used,
7.2.3. the goods conform in quality or workmanship to the agreed sample or model, if quality or workmanship was determined by reference to an agreed sample or model,
7.2.4. the goods are of the correct quantity, measure, or weight and comply with the requirements of applicable legal regulations.

7.3. The provisions of Article 7.2 of the Terms and Conditions do not apply to goods sold at a reduced price due to the defect for which the reduced price was agreed, to wear and tear caused by ordinary use, to used goods for defects corresponding to the degree of use or wear the goods had upon receipt by the Buyer, or where this follows from the nature of the goods.

7.4. The warranty does not cover any defects or damages resulting from improper, incorrect, or unauthorized use of the goods, including but not limited to misuse, negligence, failure to follow the manufacturer's instructions, or use of the goods for purposes other than their intended use.

7.5. The Buyer is entitled to exercise rights arising from a defect that appears in consumer goods within twenty-four months of receipt. The Seller or an authorised employee shall decide on the method of resolution of the complaint immediately, or in complex cases within three business days of it being filed. This period does not include the time reasonably required for a professional assessment of the defect depending on the type of goods. The complaint, including the rectification of the defect, must be resolved without undue delay, no later than 30 calendar days from the date the complaint is filed, unless the Seller and the Buyer agree on a longer period. If the complaint is justified, the Seller bears the costs associated with its resolution, including shipping costs.

7.6. The Buyer has the right to have the defect remedied by repair or by delivery of new defect-free goods. The choice of remedy is at the Buyer's discretion, unless the chosen method is impossible or disproportionately costly compared to the alternative. If remedying the defect is not possible or proportionate, the Buyer has the right to a reasonable discount on the purchase price or to withdraw from the contract; however, withdrawal is not possible if the defect is insignificant. If a remediable defect recurs after repair (typically the third complaint for the same defect or the fourth for different defects), or if the goods have multiple defects (generally at least three simultaneous defects), the Buyer has the right to request a price reduction, replacement of the goods, or to withdraw from the contract.

7.7. If the Buyer wishes to make a complaint, it is ideal to first contact the Seller by email at eshop@peerko.eu, preferably with photographs of the defect and the order or invoice number attached. The Seller will then inform the Buyer of the next steps in their reply to the email.

7.8. The Buyer may not file a complaint about discounted goods on the grounds for which the goods were discounted.

7.9. Additional rights and obligations of the parties relating to the Seller's liability for defects may be governed by the Seller's complaints procedure.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The Buyer acquires ownership of the goods upon full payment of the purchase price.

8.2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

8.3. Consumer complaints are handled by the Seller via the email address eshop@peerko.eu. The Seller shall send information about the resolution of the Buyer's complaint to the Buyer's Email Address.

8.4. The Czech Trade Inspection Authority, registered office Štěpánská 567/15, 120 00 Praha 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from Purchase Contracts.

8.5. The European Consumer Centre Czech Republic, registered office Štěpánská 567/15, 120 00 Praha 2, website: https://www.evropskyspotrebitel.cz, provides assistance to consumers in cross-border disputes with traders based in other EU Member States. The Buyer may contact the European Consumer Centre Czech Republic for information and guidance on the resolution of cross-border consumer disputes.

8.6. The Seller is authorised to sell goods on the basis of a trade licence. Trade licence supervision is carried out within its jurisdiction by the relevant trade licensing authority. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection Authority supervises, within a defined scope, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended, among other matters.

8.7. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code. This provision does not affect the Buyer's mandatory consumer rights under applicable law.

9. PERSONAL DATA PROTECTION

9.1. The Seller processes the Buyer's personal data. More information about such processing can be found on the website www.peerko.eu, in the Privacy Policy section. The Seller, as the data controller, processes the Buyer's personal data primarily for the purpose of performing the Purchase Contract and fulfilling legal obligations. Full details, including the Buyer's rights under Regulation (EU) 2016/679 (GDPR), are available in the Privacy Policy at www.peerko.eu.

10. GIFT VOUCHERS

10.1. Gift voucher codes are unique and single-use, meaning the Buyer may redeem a gift voucher only within a single order.

10.2. If the value of the gift voucher exceeds the total purchase price, the difference is not transferred to a new voucher and the unused monetary value is neither refunded nor replaced. If the purchase price exceeds the value of the gift voucher, the Buyer shall pay the difference using the payment method selected during the order process.

10.3. Gift vouchers cannot be used to purchase further gift vouchers.

10.4. Gift vouchers are value instruments issued by the Seller and redeemable only for purchases from the Seller. The code on the voucher serves as the technical means of implementing the value instrument. In the event of an incomplete purchase or withdrawal from the contract within the 14-day period, the Seller may generate a replacement code for the Buyer. The generation of a new code does not constitute a change to the value instrument.

10.5. In the event of withdrawal from the Purchase Contract for any reason, or any other justified return of goods purchased using a gift voucher, the Buyer is entitled to a refund of the amount actually paid in cash for the goods. If the price of the goods was paid using a gift voucher, the Seller shall reactivate the voucher code, which the Buyer will be entitled to use towards payment for other ordered goods or services. Reactivation does not extend the validity period of the voucher.

10.6. A gift voucher is valid for 1 year from the date of issue, unless otherwise agreed. After the validity period expires, the gift voucher cannot be redeemed. An unused gift voucher cannot be exchanged for another, redeemed for cash, or extended.

11. PROMOTIONAL OFFERS AND DISCOUNT CODES

11.1. In the case of a bulk discount promotion such as "2 products for the price of 1", the discounted price applies only when the specified quantity is purchased. If the Buyer withdraws from the contract and returns part of such a purchase, the items retained by the Buyer will be invoiced at the original price before the bulk discount.

11.2. Discount codes cannot be combined with each other and cannot be combined with discount codes from gift vouchers. Only one discount code-based discount may be applied per purchase, unless specifically stated otherwise.

11.3. Entitlement to a discount that is conditional on the order value or subject to other conditions is forfeited if the Buyer returns part of the purchased goods or modifies the order such that it no longer meets the conditions set for the discount.

11.4. When offering discounts, the Seller states the lowest price of the goods in the 30 days preceding the discount, from which the discount is calculated, in accordance with the amendment to the Price Act (Act No. 265/1991 Coll., as amended, effective from 1 January 2025).

12. LOYALTY PROGRAMME

12.1. By registering on peerko.eu, the Buyer is automatically enrolled in the loyalty programme.

12.2. This programme allows all registered end customers who order and pay for goods on peerko.eu totalling at least 60 EUR (excluding shipping costs) to earn loyalty points. For every 1 EUR of ordered and paid goods, the Buyer earns 1 loyalty point.

12.3. Loyalty points may be used when making a subsequent purchase to obtain a discount. Redeeming loyalty points will provide the Buyer with a discount corresponding to the number of points redeemed, with 100 loyalty points having a value of 4 EUR. Upon redemption, the loyalty points will be deducted from the Buyer's loyalty programme balance.

12.4. The loyalty programme is available only to end customers registered on peerko.eu. It cannot be used if the Buyer is not registered.

12.5. The loyalty programme is not available to wholesale customers.

12.6. The Seller reserves the right to disable the earning of loyalty points on selected goods.

12.7. The Seller reserves the right to limit the number of loyalty points that can be redeemed in a single purchase.

12.8. Loyalty points expire after 730 days from the date they were earned.

12.9. If the Buyer exercises their right to withdraw from the Purchase Contract pursuant to Article 5.2, the loyalty points earned from the returned order will be deducted from the Buyer's loyalty programme balance. If, at the time of withdrawal, those points have already been redeemed towards a subsequent order, the Seller is entitled to deduct an amount equal to the monetary value of the redeemed points from the refund issued for the returned goods. The Buyer will be informed of any such deduction prior to the refund being processed.

12.10. Orders not placed through a Customer Account cannot be included in the Loyalty Programme.

12.11. The Buyer has no legal entitlement to a discount under the loyalty programme.

13. OUTLET CATEGORY GOODS

13.1. By purchasing goods from the "Outlet" section, or goods labelled as "second chance", or "second grade" or goods otherwise indicated as being of reduced quality, the Buyer acknowledges that they are purchasing goods that may be of reduced quality due to defects, condition, or characteristics for which the goods have been discounted, and the Buyer's ability to exercise rights arising from defective performance is therefore limited.

14. FINAL PROVISIONS

14.1. If the relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law.

14.2. The choice of law under this article of the Terms and Conditions does not deprive the consumer of the protection afforded by provisions of the legal system from which parties cannot contractually derogate, and which would otherwise apply pursuant to Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), in the absence of a choice of law.

14.3. If any provision of the Terms and Conditions is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

14.4. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.

14.5. Seller's contact details: postal address Žižkova 1818, 73301 Karviná, the Czech Republic, email address eshop@peerko.eu.

In Karviná, June 2nd 2026